Comments on: What American Express did about my lost gift cards. http://www.joyofdirectmarketing.com/what-american-express-did-about-my-lost-gift-cards/strategy Sat, 24 Jul 2010 11:44:45 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: Terri Seymour http://www.joyofdirectmarketing.com/what-american-express-did-about-my-lost-gift-cards/strategy/comment-page-1#comment-237 Terri Seymour Tue, 26 Jan 2010 20:03:11 +0000 http://www.joyofdirectmarketing.com/?p=604#comment-237 Customer service is definitely very important. I always make it a point to give my customers a little extra when something goes wrong of things don't go as they should. Unfortunately a lot of companies seem to have forgotten this so if you find one that hasn't, stick with it! Thanks for sharing! Customer service is definitely very important. I always make it a point to give my customers a little extra when something goes wrong of things don’t go as they should. Unfortunately a lot of companies seem to have forgotten this so if you find one that hasn’t, stick with it! Thanks for sharing!

]]> By: Al Ferretti http://www.joyofdirectmarketing.com/what-american-express-did-about-my-lost-gift-cards/strategy/comment-page-1#comment-233 Al Ferretti Mon, 18 Jan 2010 23:22:56 +0000 http://www.joyofdirectmarketing.com/?p=604#comment-233 Hey Lois, Great post~ You are so on when it comes to providing legendary service. I still say we clone you. You're the best. Thank you for sharing this post. -Your pal Al-a proud American Express Cardholder~ @alferretti Hey Lois,
Great post~ You are so on when it comes to providing legendary service. I still say we clone you.
You’re the best. Thank you for sharing this post.

-Your pal Al-a proud American Express Cardholder~
@alferretti

]]> By: Dorri Olds http://www.joyofdirectmarketing.com/what-american-express-did-about-my-lost-gift-cards/strategy/comment-page-1#comment-232 Dorri Olds Mon, 18 Jan 2010 23:10:59 +0000 http://www.joyofdirectmarketing.com/?p=604#comment-232 American Express is such a great company. Somebody got hold of my AmEx number and charged up hundreds of dollars. When i called AmEx they immediately canceled my card, sent me a new that arrived in a day or 2 and removed the charges from my bill. It probably helps that I pay my bills the day they come in. They're also always very pleasant and helpful on the phone. Kindness and courtesy goes a long way. American Express is such a great company. Somebody got hold of my AmEx number and charged up hundreds of dollars. When i called AmEx they immediately canceled my card, sent me a new that arrived in a day or 2 and removed the charges from my bill. It probably helps that I pay my bills the day they come in. They’re also always very pleasant and helpful on the phone. Kindness and courtesy goes a long way.

]]> By: Lois Geller http://www.joyofdirectmarketing.com/what-american-express-did-about-my-lost-gift-cards/strategy/comment-page-1#comment-229 Lois Geller Wed, 06 Jan 2010 19:53:27 +0000 http://www.joyofdirectmarketing.com/?p=604#comment-229 It is amazing how we remember the awful customer service (like you did from 20 years ago), and the great things like American Express handled my lost cards. It is amazing how we remember the awful customer service (like you did from 20 years ago), and the great things like American Express handled my lost cards.

]]> By: Roberta Balder http://www.joyofdirectmarketing.com/what-american-express-did-about-my-lost-gift-cards/strategy/comment-page-1#comment-228 Roberta Balder Wed, 06 Jan 2010 19:18:00 +0000 http://www.joyofdirectmarketing.com/?p=604#comment-228 So true. Nearly 20 years ago Lillian Vernon promised they would deliver my daughter's wooden doll house in time for Christmas. Two days before Christmas we still hadn't received it . They handled it so poorly I vowed I would never shop there again. And guess what, I haven't. Yet, I still remember what a horrible experience it was. My daughter, however, still remembers her Plastic Playskool dollhouse we bought her instead. Never, never, never underestimate the importance of good customer service! So true. Nearly 20 years ago Lillian Vernon promised they would deliver my daughter’s wooden doll house in time for Christmas. Two days before Christmas we still hadn’t received it . They handled it so poorly I vowed I would never shop there again. And guess what, I haven’t. Yet, I still remember what a horrible experience it was. My daughter, however, still remembers her Plastic Playskool dollhouse we bought her instead. Never, never, never underestimate the importance of good customer service!

]]> By: loisgeller http://www.joyofdirectmarketing.com/what-american-express-did-about-my-lost-gift-cards/strategy/comment-page-1#comment-226 loisgeller Wed, 06 Jan 2010 03:23:51 +0000 http://www.joyofdirectmarketing.com/?p=604#comment-226 You're so right, Roberta! Thanks for your comment. You’re so right, Roberta! Thanks for your comment.

]]> By: Roberta Rosenberg http://www.joyofdirectmarketing.com/what-american-express-did-about-my-lost-gift-cards/strategy/comment-page-1#comment-225 Roberta Rosenberg Tue, 05 Jan 2010 18:28:40 +0000 http://www.joyofdirectmarketing.com/?p=604#comment-225 Under-promise, over-deliver works every time, no matter what the business or industry. Under-promise, over-deliver works every time, no matter what the business or industry.

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