Direct mail has always been the work horse of direct marketers. Over the years, we have mailed all kinds of offers for our clients, from insurance to books, and coins, and stamps, and vitamins and health newsletters, spa visits, and even home cleaning products.
Now, clients are calling us for email marketing programs. I encourage them not to use email for acquisition, only for existing customers or opt-ins.
We’ve done many programs now, and one for a cookie and gift company out of Atlanta. The first few efforts were amazing, as I could see (virtually) how many people were clicking through, and the numbers that were ordering on the spot. And, we could see the spikes in our client’s phone room. We also measured the numbers who were opting out.
It was like a fast-paced, warped speed direct mail program.
Our lists were kept separately and we could instantly see which list was performing the best, an which lists needed more or richer offers.
So, now all of our clients are asking if they can replace direct mail with email efforts. You know the answer, in direct marketing, we always test, test, test. Some offers will always do best in direct mail, especially now when mailboxes are really pretty empty. And, after all, you can’t hold an email catalog in your hand, or read a long offer in email, or see a product in a glamour shot.
What are your thoughts? Let me know.