Tag Archives: Toronto

The Beast and I

The Beast and I

 

Keeping track of each of the 20,200 or so people who follow me on Twitter would be a 24/7 job if I had a couple of assistants. I don’t, so, naturally, the ones who stand out tend to get the most attention.

Drew Williams up in Toronto stands out.

Maybe it’s his “avatar”. It looks like this:

I vaguely wondered what it represented and I didn’t find out until just recently. It’s his Beast.

I found out the usual way – accidentally.

One day, I was ranting about problems with my so-far-unwritten new book. My agent had retired and everyone at my last publishing company was brand new. Help!

Drew, whose Twitter bio says “Happy to help you any way I can”, actually did help. He and his writing partner, Jonathan Verney, are nursing their new book through the publishing process. He told me they were working with McGraw-Hill; after some emailing back and forth, he sent me his editor’s name.

How nice is that?

I asked him about his book and he sent me a Preview, and I’m looking forward to getting a real copy when it comes out in July. The title is Feed the Start-Up Beast. A 7-Step Guide to Big Hairy Outrageous Sales Growth.

Drew and Jonathan write about patience, persistence and a Plan, all of which entrepreneurs (like me) need. Even better, though, is that the book provides a roadmap to success.

Feed the Beast isn’t theory. It’s real business through and through. But this is about how the Social Media world, especially Twitter, is a great place to meet new friends, like Drew Williams. And if you’re not involved yet, on a personal level, you probably should consider it.

Joy of Meeting Dry Cleaners: National Cleaners Association

Joy of Meeting Dry Cleaners: National Cleaners Association

I just gave a seminar for the National Cleaners Association, in Paradise Island in the Bahamas. Though the weather was not kind to us, each dry cleaner that attended was focused on learning as much as possible during the conference.

My topic for my three hour seminar: How to Build Relationships With Your Customer Using Your Brand …Virtually! While I was preparing my session, I was wondering: why would a customer want a relationship with their dry cleaner? It is about trust, and delivering great service, and caring.

But, then the night before I was flying out, I tried on my own suit. I couldn’t even squeeze into it. My dry cleaner had somehow shrunk it and I had just worn it to Toronto only two weeks ago. So, I either bulked up two sizes or it was ruined.

Nora Nealis

I mentioned this to Nora Nealis, the President of the NCA, and Ann Hargrove, who works with her (pictured above),  They said it was probably “wet cleaned”, and had shrunk (thank heavens it wasn’t that I’d bulked up 15  pounds), and she said to mail her the suit when I came back to Florida. I sent it out to her today. Read the rest of this entry