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The tricky side of advertising

The tricky side of advertising

Did you see the premier of AMC’s new series “The Pitch” last night? It was a double premier.

In the first hour, agencies from NYC and Las Vegas pitched for a Waste Management assignment; in the second, it was LA against Durham, NC. The Pitch is real and the business an agency can win is real. AMC has ordered eight episodes.

The show’s pretty good, at least to this industry vet. I’m not so sure that it’ll appeal to a mass audience, but who knows? So much on TV is a complete mystery to me, from Jersey Shore to the caterwauling contest called “The Voice”.

I still get excited thinking about a big marketing pitch.

I’ve lived through many a pitch, some just for the direct marketing business (which is rarely, and should never be, a creative shootout), and some with general advertising partners like TBWA, Saatchi & Saatchi and J Walter Thompson (JWT).

Our agency doesn’t pitch anymore. We stopped when I realized that a lot of clients were using the pitch process to get free ideas. I thought of pitching again a couple of years ago but the paperwork you have to fill out in advance puts the FDA’s new-drug paperwork to shame.

Our business often comes after people hear me speak.

Then they call us and new business develops from simple conversations with potential clients. Some are referrals, some come out of the blue, and some we find ourselves by reaching out.

We get a lot of inquiries from financial companies. They all say they can’t do anything too edgy or they’ll lose credibility. Some want to try a new approach but stay conservative – in other words, do exactly what they’re doing now, only different.

Banks, brokers and insurance companies aren’t the only tippy-toers. We spoke to a restaurant owner last week who said you cannot do anything unique for a restaurant. Maybe I’ll show him the new ad for the Four Seasons in New York that talks about how unique the restaurant is and why it’s worth the high prices. Despite its bad grammar and some misspellings, it’s not a bad ad.

This ad for Smith and Wollensky has some interesting Kenneth Cole type copy and simple graphics. It works.

I’m always hoping that our next new client will take a chance, like the CMO of Subway, Tony Pace, did when he hired the agency that had found a rapper who had gone viral on YouTube. They even brought the guy to The Pitch for a freestyle rap. They took a chance, and it worked.

Subway CMO, Tony Pace

Oh, how I wish Subway will call us for marketing programs.

If you’re about to become some agency’s next great client (especially ours), I hope that:
1. You care passionately about your company.
2. You give the strategic planners and creative folks a chance to do work that might seem weird to you; it doesn’t have to appeal to you personally unless you personify the target audience. You can always pull it back a bit. Free swinging thinking often results in amazing revenue.
3. You test carefully without worrying too much about the budget. Worry about the upside, not the downside.

If you can do that, we can deliver terrific ads that will do two wonderful things: build your business and make your brand memorable.

Humor in advertising?

Humor in advertising?

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Sometimes I use humor in my speeches!

Friday morning I was on the Jim Blasingame radio show, and was talking about humor (Click Here To Hear The Show). So does humor work in advertising, in the social media?

It depends. A pretty good rule of thumb is that humor doesn’t work but that’s because you have to be really, really good and have a great client to make it work.

Most lesser talents think humor is jokes and vice versa and that’s simply not true. As David Ogilvy famously said, quoting Claude Hopkins, “People don’t buy from clowns.”

Humor works when it’s right, (often) self-deprecating and woven (seemingly) effortlessly into a USP.

When I was working in Canada and we had Tourism Canada as a client, we learned that US visitors came from everywhere but Texas. Could we do something about Texas? Our Creative Director, put a huge close-cut photo of a moose on the face of a white 9” x 12” envelope with the headline “Got any of these in Texas?” Bingo, Texas problem solved for Canada Tourism.

moose

When I was head of Geller Direct at TBWA in New York, we worked on the Absolut Vodka business. The client, Michel Roux, told the creative team they could show the bottle profile with two words and one of the words had to be Absolut. The other could be anything.
They looked at each other. What? Then they came up with one of the most humorous and effective ad campaigns of all time.

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One of the reasons jokes, visual or verbal, don’t do well in ads is that people often don’t get them or even notice them. And when they do get the joke, they remember the joke and not the product.

The funny Super Bowl ads (the reason I watch the game) get a laugh, once, and then all those millions of dollars are gone. Maybe they help the brand, maybe not.

gerbil

I think I remember two over the years. One was back in the dot com craze when some idiots thought it would be funny to shot gerbils from a cannon (it wasn’t) and the other had a guy in a clown suit with the suit – including the clown head – upside down. He ordered a Bud and … well, never mind where he put the bottle. Two ladies in the commercial had the vapors. Ever saw the spot again.

upside-down-clown

Older readers (as old as, say 40) probably remember Mr. Whipple, the supermarket who nagged his customers with “please don’t squeeze the Charmin”. He wasn’t funny, at least not at first but over a 21 year campaign and 500 spots, Mr. Whipple (Dick Wilson appeared in al 500 spots) developed a hokey homespun kitchiness that I still think of when I buy toilet paper.

mrwhipple

In 1984, Wendy’s hired 81-year old Clara Peller to look askance at a competitor’s puny hamburger and blurt “Where’s the beef”? Wendy’s started to take off. Humor can work, gentle humor that integrates the product and will continue over time to amuse middle America, not wiseacre agency kids.

whereb

So here are a few things you might consider about using humor in today’s climate:

1. Humor cheers people up. I got a postcard about a “hot copywriter” with a photo of a handsome young guy who writes great copy. It was fun. In mice type it said “appearance of some copywriters may vary.” Funny and focused.
2. Don’t “knock-knock” it until you’ve tried it; test a humorous approach vs. straight creative. Do a 50 – 50 split if it’s email or direct mail.
3. Play to your target audience. When using humor don’t use toilet funnies, unless you’re a plumber. The New Yorker keeps its circulation because of the cartoons, and they’re often earthy and sometimes sophisticated. Consider your own audience, and how you might laugh with them.
4. Brevity is important in this time of Twitter messages, IM and sound bites. Brevity is also the soul of wit, if you believe Polonius in Hamlet. If you use humor, begin with it and make it short and sweet to make your point.
5. Consider radio. In one commercial I heard recently an announcer called a healthcare company and had a hard time talking because a lobster had clamped onto his tongue – so the listener actually focused on his message.

Humor works if it’s relevant. If you just want to be funny, try Caroline’s.