At my agency, we used to work primarily on direct mail programs and they worked for our clients. We rolled out huge mailings for Chase, American Express and lots of others clients. Then mailings got more costly, and we were paying more for each customer we were bringing in.
So, we started testing mail, then obtaining email addresses. We tested emailing people to visit us on Facebook, and then gave them special offers there. Little by little, over the last few years, we’ve gone from a direct mail agency, to an online group that builds websites, maintains the relationships our clients have iwth their customers via social media…and are testing some great new strategies. We’re having fun.
If we’d stayed in our old niche, we probably wouldn’t be growing as fast.
Then I read a piece about Newsweek reinventing itself in The New York Times. Their transformation is amazing: a new, smaller format, interesting new design…and a more afluent readership. They aren’t going to cover the big events any more (like the U.S. Airways flight that glided into the Hudson River). They are gambling on an audience that will pay more for a new “offbeat take” on events. Will it work?
Time will tell.