Tag Archives: Entrepreneur

Three things you can do with a brand

Three things you can do with a brand

1) Leave it alone
2) Tinker with it
3) Change it radically

When new clients visit our agency, we try to talk about their Brands and, as often as not, their eyes glaze over.

Some think they’re too small for a big brand, like Debra Kravet of Apthorp Cleaners on Manhattan’s west side. See the look of brand, the optics, we created for her:

Some think their company is so big, everyone important knows the brand already.

But I’m stubborn – a Taurus, you know – so I push it a bit. I believe that a Brand is so important that it should be looked at almost constantly. That doesn’t mean I think any given brand should be changed or even tinkered with. Maybe it’s perfect. I just don’t know until we’ve given it a physical. I do know that whatever you do with a Brand, you should know why you’re doing it.

But a lot of people don’t know what a brand really is. So I decided to write about it in my Forbes.com column. Here it is: Why Isn’t Everyone An Entrepreneur?

To my astonishment, over 40,000 people viewed the column and over a 100 left comments. Brand is more top of mind than I thought.

Have you looked at your Brand lately? How does it resonate online? How can we help you?

Learning from Smart People.

Learning from Smart People.

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Last Saturday I cancelled my bridge game to have dinner in Fort Lauderdale with some fascinating people: dry cleaners. A few years ago, I was lucky to get invited to speak at a National Cleaners Association brainstorming meeting in the Bahamas, and then again in New York City.

Whenever I speak to dry cleaners, I learn at least as much as I teach. Mostly, I relearn about how great it is to be an entrepreneur, not to mention the brilliant ideas I hear for generating business. Large companies get bogged down with office politics, endless meetings, bean counters and layers of decision makers. Entrepreneurs don’t.

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Dry cleaners usually talk to their spouses, maybe a colleague or a competitor, and then test a program right away. It makes the marketing process more fun, kind of like instant gratification. And dry cleaners are always looking for new ideas.
Last Saturday, the Association’s President, Nora Nealis, idea-woman-extraordinare, asked me to join her, Debra Kravet (owner of Apthorp Cleaners in New York City) and Susan and Mike Sternshein (owners of Cricket Cleaners in Lake Worth, FL) for dinner.

We laughed a lot but in between we talked about websites, marketing, social media and what they were doing to work even harder to satisfy their customers. Oddly, nobody mentioned the state of the economy. So, once again, I learned a lot from these successful people.

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Debra Kravet took out her laptop and showed us every detail of how she designed her amazing store in a very small space at 383 Amsterdam Avenue. One great thing about successful people is they’re enthusiastic.

Nora Nealis and I about how she made me jump through hoops when I did my first speech for her. She wanted to see the PowerPoint in advance so we could discuss it and improve it. Successful people want to provide value to their customers (in this case her members).

The Sternsheins were at my first NCA seminar and they said they’d implemented many of the programs I’d suggested. Successful people actually accomplish things now.

So, take a lesson from them, and do some of these things yourself. And you won’t worry too much about the economy. You won’t have time.

All the best,
Lois
loisgeller@loisgellermarketinggroup.com