Tag Archives: Desk

Why did Bank of America sell me down the river?

Why did Bank of America sell me down the river?

When I moved to Florida, a lawyer suggested that I get a mortgage from Bank of America. I took his advice and had no problems for 9 years, thanks to a great mortgage man at the bank.

Then, last weekend riffling through the papers on my desk, I came across a bland and eminently ignorable note from an entity named Green Tree Lending. The letter informed me that Green Tree now owned my mortgage. I thought I had never heard of Green Tree, but apparently I had.

Looking around for letters from Bank of America I found one that had slipped my mind completely. It mentioned that BoA was dumping me off to Green Tree. The letter was just one of an endless stream of impact-free communications Americans get these days. My first takeaway from all this is DO NOT GIVE SHORT SHRIFT TO MESSAGES FROM ORGANIZATIONS THAT CAN MESS UP YOUR LIFE.

I thought I knew who and what BoA was but I was wrong. I went online to see who and what Green Tree is. If you have a strong stomach, check them out yourself. You’ll find lots of miserable stories like this: WorldFreeNews.com

I’m not as horrified by Green Tree as I know I eventually will be. For now, I’m more horrified by Bank of America. There is something seriously wrong in the bowels of that formerly reliable institution. I have no idea what it is but I suspect it goes back to the disastrous government-driven policy of issuing mortgages to people who couldn’t possibly have paid for them and the blood-sniffing sharks that took advantage of it.

Or maybe I’m missing something. If you know what it might be, I’d appreciate reading about it in your comment below.

BTW I wonder why banks (like BoA) spend all kinds of money on Branding, and then let it fall apart. I wrote a piece about Brand on my Forbes column (Marketing Matters More Than Ever): Why Brand Matters and there I said, “In one sense, perhaps the most important sense, a brand is a promise.

So what happened to the Bank of America’s promise to me?

Do stories still sell in DM?

Do stories still sell in DM?

They sure do!

Here are a couple of examples, one from The
J. Peterman Company catalog
and one from a Circus Sarasota fundraising effort.

Until late last year, Circus Sarasota sent out a basic letter in an envelope to raise money for its community outreach program. It did okay. This year, the circus stuck with the letter idea but disguised it in a brochure format. It worked better.

The blind headline in quotes got the brochure opened. Curiosity can work, especially double curiosity. What was the odd red thing on a string just above the headline?

Inside, the letter starts with a “Dear Friend,” opening but the reader’s eye will ignore that for a while because it is drawn to a ’50s-style photograph of a twinkly-eyed woman smiling at the camera and wearing a red clown’s nose. Her name was Annie.

Annie was rummaging through her purse looking for the red clown nose she got from the great folks at Circus Sarasota.

Annie had Alzheimer’s and her daughter (her name is Jill) had just picked her up from a day program. When Annie started rummaging in her purse, Jill asked her what she was looking for. “I’ll know when I find it, dear.”

So now we know what the image and headline on the cover mean and we get happily into the story.

Circus Sarasota people had shown up at Annie’s day program and a clown gave her the red nose as a souvenir. Annie put it in her purse and remembered she had something in there that she wanted to show Jill but she couldn’t describe it. Eventually she found it and put it on her own nose and when Jill looked over they both cracked up.

Nice story and it leads the reader through to a polite “ask” at the end of the brochure/letter.

The J. Peterman Catalog

I’ve loved this thing for years even though I’m not really in the target audience any more.

The Peterman Owner’s Manual No. 80 (Fall 2010) – that’s what they call their catalog – sat on my desk for a while and when I picked it up this morning, the copy grabbed me immediately and I started thinking of all the people I know who are in the target audience. Gifts?

What I like most about the catalog is that just about every item in it has a story. For instance, the copy for Holly’s Party Skirt starts off with this:

The invitation came.
Birthday.
Come to dance. Dress casual.
You knew this was the skinny jeans, five-inch heels crowd … and so on.

On another page, the copy for Woody Guthrie style jeans opened with this:

Woodrow Wilson Guthrie was born July 14, 1912, in Okemah, Oklahoma. He called it the “singiest, square dancingest, drinkingest, yellingest, preachingest, walkingest, talkingest, laughingest, cryingest, shootingest, fist fightingest, bleedingest, gamblingest, gun, club and razor carryingest of our ranch towns.”

People who live in a town like that need a tough pair of jeans so the Woody Guthrie jeans would certainly endure the harsh environment of Greenwich, Connecticut.

We’ve had a lot of success spinning yarns in direct mail. Writing to anglers (people who like to go fishing), we started a letter with “I don’t know how you feel about standing in the middle of a fast moving stream, but I …” and carried on from there. The reader was hooked, if you’ll excuse a very bad pun.

Test it yourself. Just be friendly, use easy language and work the product into your yarn somehow. And don’t forget to ask for the order. Let me know how it works out for you.

There are more than 86,000 seconds in every day….

There are more than 86,000 seconds in every day….

lois and kate

Days fly by for me, in a frenzy of activities….from direct marketing for our clients, my social media network, my real network of friends, my new books (I’m writing), my columns and all the mundane things I do, like paying bills, returning calls, and handling the challenges of board membership.

In the course of doing all of these activities, I let others slip by. One of those things that I’m always fighting with myself about is Organization. When I was a kid, my mom said I had a disorganized mind and that was why I was so creative. Now, there’s no excuse. Read the rest of this entry