Twitter’s site went down for a few hours the other day and within 15 minutes I started feeling the pangs of withdrawal. Why? My goodness, it’s just a web site for short messages, isn’t it?
As I thought about it last night – why am I so attracted to Twitter? – it occurred to me that the reason might lie in Twitter’s competitive value to small companies like mine. In an important way, it gives us a leg up on big companies.
A lot of corporations worry about Twitter. Many of them don’t want to tweet on their own because they can’t control the process tightly; maybe employees will give people a bad impression of their brand. So they turn to their large agencies for help in testing social media. The large agency gives the job to junior creative people who do the best they can. The problem is that they can’t come up with revenue projections for Twitter results.
But small companies can really go to town with Twitter marketing. They can be themselves. If they’re looking for local customers, they can find them on Search. So if, for example, I have a store that specializes in interesting kites, I can talk about all the people who fly kites, I can give ideas for parties, have kite flying contests and sell discount kites, Twitter invite only, say once a month.
After several months, I can track ROI on Twitter much more easily than a large company ever could. This means that small businesses can:
• Build a great big wonderful Brand and voice that sound like they come from a real person;
• Connect with thousands of people and get known in their areas;
• For the first time, have access to anyone they want to reach;
• Talk about happenings, contests, prizes, awards, special offers any time an idea occurs to them;
• Begin to develop really solid friendships.
I’ve been doing this for a while now and I’m seeing real value. And I actually do feel a lot like the man behind the curtain, the Wizard of Twitter, pulling all the right levers.
If you’re interested in a Twitter or Social Media Program, feel free to call: 646-723-3231 or to visit me, on Twitter, of course, at twitter.com/loisgeller
About Lois GellerLois Geller is President and Owner of Lois Geller Marketing Group and headed agencies in New York and Toronto. Lois taught Direct Marketing at NYU. She’s the author of five marketing books, including Response: The Complete Guide to Profitable Direct Marketing. Follow @loisgeller on Twitter.
Excellent post. I completely agree with you that Twitter is an outstanding marketing tool for small businesses. In conjunction with Twitwall, CoTweet, Tweetcall, and other apps, I am successfully doing this myself.